Terms of use

 

E-COMMERCE - TERMS AND CONDITIONS

 

www.rudyproject.co.za offers a 7day cooling off period which means you may return merchandise to us within 7 working days after purchase but will be held liable for return courier fees. For more information, refer to our Exchange/Refund policy below.

www.rudyproject.co.za guarantees no ‘grey imports'. Our products are therefore covered by normal manufacturing warranty. In the event that a dispute should arise between www.rudyproject.co.za and yourself which needs settling by means of litigation, reading and signing off on these terms and conditions implies your agreement that the High Court of South Africa has jurisdiction to settle the dispute. All disputes will be settled in accordance with South African Legislature.

 

RETURNS POLICY

Items bought that do not fit, was not what you ordered, was faulty or damaged upon receipt or if you make you use of our ‘cooling off' period (see below) can be returned to us within 7 working days of receipt, the items must not have been worn or used and must be returned to us in its original packaging. All returns must be accompanied by a copy of the original www.rudyproject.co.za invoice, a short description of the problem and adequate contact detail. It is preferable that you arrange the return of goods by means of door to door courier.

 

Please make sure the items returned/exchanged are couriered directly to:

www.rudyproject.co.za

116B Glen Avenue

Willow Glen

Pretoria

Tel: 012 751 4130

info@asgsport.co.za

 

www.rudyproject.co.za will not be held responsible for items that are damaged or lost in transit or not insured before being sent to us. We urge customers to do check correct sizing and seek assistance beforehand to prevent goods being shipped to and fro unnecessarily. This is particularly important for:

 

  • Part(s) Compatibility: sizing & specifications are not universal and differs from manufacturer to manufacturer.

 

  • Helmets: Try fitting on helmets beforehand, especially Italian brands as they tend to be smaller than normal to ensure a perfect fit.


EXCHANGE/REFUND: COOLING OFF PERIOD

You may cancel the transaction within 7 days of receipt of the goods as part of our cooling off period subject to www.rudyproject.co.za receiving such notification of cancellation or exchange request (in writing by fax or confirmed email) within 7 days of you receiving the ordered goods. However, a handling fee of 10% of the total order and any incurred shipping charges will be invoiced to you and is payable by means of credit card or electronic transfer. Once Proof of Payment is received, we'll process the exchange or e-mail you an electronic credit voucher.

No returns will be accepted for items that are damaged and www.rudyproject.co.za reserve the right to decline any exchange/refund request in its absolute sole discretion.

www.rudyproject.co.za will not be held responsible for items that are damaged in transit or lost/stolen so please insure and check before sending to us.

Please mark the return package clearly ‘Exchange' to enable us to process the return without undue delay and confusion.

 

Important:

 

  • Merchandise must be returned within 7 working days of receipt

 

  • Merchandise must not have been fitted, used or damaged

 

  • Merchandise must be in the original packaging

 

  • Merchandise must be accompanied by a copy of the original www.rudyproject.co.za Invoice.

 

  • You will be expected to pay all shipping costs (please remember to Insure item/s when shipping)

 

EXCHANGE/REFUND: WWW.RUDYPROJECT.CO.ZA'S ERROR

If you feel www.rudyproject.co.za has made a mistake with your order and we sent you something which is not what appears on your invoice, we will happily exchange these items for you. www.rudyproject.co.za will make the necessary arrangements to pick up the item(s) from the original delivery address and return them at our cost. Please contact our support team to make the necessary arrangements: info@asgsport.co.za

 

Important:

 

  • Merchandise must be returned within 7 working days of receipt

 

  • Merchandise must be in the original packaging

 

  • Merchandise must not have been fitted, used or damaged

 

  • Merchandise must be accompanied by a returns form

 

  • Arrange with www.rudyproject.co.za to send a courier to pick up the erroneous order at www.rudyproject.co.za's cost.

 

 

WARRANTY

Please check that all goods are in full working order upon receipt.

 

  • Products sold through www.rudyproject.co.za are serviced and supported exclusively by their manufacturers (via local importers) in accordance with the terms and conditions packaged with the product(s). The respective manufacturer's limited warranties therefore apply. Full details of the applicable manufacturer's warranty cover can be obtained from their websites. Please note that warranties only cover manufacturing faults and defects and do not cover damage caused by normal wear and tear or abuse.

 

  • If you feel that your product has developed a fault and should be exchanged under warranty, please contact our support team at info@asgsport.co.za to determine whether this is indeed a warranty issue (emailing pictures would assist us). This is to eliminate unnecessary transport costs. We will contact the supplier and do our best to sort out the problem.

 

  • Warranties are only applicable on products owned by the first owner

 

  • You need to arrange the return of the goods to www.rudyproject.co.za by means of door to door courier.

 

www.rudyproject.co.za will not held responsible for items that are damaged in transit or lost/stolen so please insure/check it before sending it to us.

If the merchandise needs to be returned:

 

  • Ensure that the merchandise is clean and in original packaging if possible

 

  • Merchandise must be accompanied by a returns form & original Order invoice

 

  • You will be expected to pay all shipping/courier costs (please remember to Insure item when shipping)

 

SALE ITEMS

Please note there are no guarantees or warranties from the manufacturer or www.rudyproject.co.za on "sale" items. "Sale" items are generally "end of line" items & are sold at clearance pricing.

 

CANCELLATION OF ORDERS

Cancellation of confirmed orders will be subject to a minimum cancellation fee of 10% of the total order plus any incurred shipping or handling charges. The cancellation must be done in writing within 24 hours from placing the order.

 

DELIVERY/SHIPPING

Whilst every effort will be made to ensure that your order is ready for collection/delivery as soon as possible, please allow anything from 3 - 10 working days after receiving your e-mail confirmation that the transaction has been processed and ready for delivery.

www.rudyproject.co.za rely on other local importers, shipping agencies and delivery agencies for the distribution of our products and cannot be held responsible for late delivery for reasons beyond our control.

www.rudyproject.co.za ships from various warehouses and sometimes directly from suppliers located around SA. So you may receive numerous deliveries, per Order (depending on the items ordered).

Deliveries cannot be made to Postal Addresses so please ensure that your address details are correct and that you will be available to receive the package during business hours, Mon-Fri

You will be provided with a tracking number via e-mail upon the dispatch of your order to enable you to track your parcel(s). Should your parcel, however, not arrive within the specified 8 working days please contact our support team via e-mail: info@asgsport.co.za

 

  • At check-out, you may elect to take out additional delivery insurance to cover your parcel during the delivery period at your own cost.

 

  • The insurance premium is 2% of the total value of your invoice with a minimum premium of R85 - rates may change from time to time without notification so please consult with www.rudyproject.co.za online or review the rates listed as you check out.

 

  • Should you elect not to take out additional insurance, www.rudyproject.co.za cannot be held accountable for any loss or damage to the ordered goods that may occur during shipping to your delivery address.

 

 

PRICING, ERRORS AND OMISSIONS EXCEPTED

Every effort is made to ensure the accuracy of information contained in the online store and of all invoices. Discrepancies can arise due to model changes and stock availability. www.rudyproject.co.za cannot be held liable for items supplied that are not to the specification described. Prices are also subject to change due to fluctuating exchange rates. All prices include VAT. Prices are updated regularly and may change without prior notice. www.rudyproject.co.za reserves the right to change prices without notice from time to time.

 

PAYMENT

When purchasing goods at www.rudyproject.co.za payment can be made by means of EFT (electronic funds transfer) or credit card. www.rudyproject.co.za accepts most major credit cards.
When paying by means of EFT www.rudyproject.co.za will only process your order once confirmation of payment has been received. Please make sure to email the Proof of Payment to info@asgsport.co.za. Orders will only be "Processed" once we proof of payment have been received. Credit card payments are handled by MyGATE - an independent and secure payment gateway offering secure online transactions.

 

See Credit Card Security for more information.

 

CREDIT CARD SECURITY

When purchasing by credit card, you will be prompted to provide your billing address, card type, credit card number, cardholder's name, expiry date and CVV2 number (last 3 digits on the back of your card). You need not worry that these details can be ‘hijacked' by www.rudyproject.co.za personnel. www.rudyproject.co.za uses an independent and secure payment portal called MyGATE to ensure safe, secure and swift on-line payment transactions. Please note that www.rudyproject.co.za might have to phone you for additional details in the interest of credit card security.

 

PRIVACY POLICY

www.rudyproject.co.za vows to protect your privacy. When registering at www.rudyproject.co.za, we will ask you to provide your name, e-mail address, billing address, delivery address and telephone number. This information is essential for the processing of your order and to keep you posted on the status of your order. We would like to keep you informed on any specials that we are running at any given time and will also use the contact information provided for that purpose, unless you would prefer otherwise, in which case you may unsubscribe from our mailing list at your convenience. You may rest assured that www.rudyproject.co.za will NOT divulge any customer information to third parties under any circumstances.

 

Please send a mail to info@asgsport.co.za should you wish to unsubscribe from our mailing list newsletters.

COOKIES
Cookies are minute files that are stored on your computer. The www.rudyproject.co.za website uses these files to remember the preferences you selected for example what items are in your basket, or which currency you have selected as well as various other settings which are in place to make the use of the website simpler and easier. Cookies are important for the proper functioning of the www.rudyproject.co.za website or any shopping website for that matter.

 

 

STOCK AVAILABILITY

www.rudyproject.co.za updates stock levels regularly. Should an item become temporarily out of stock, the item will be listed as ‘out of stock'. In the instance that an item becomes permanently out of stock, the item will be removed from the website entirely. In the rare event that you should order an item that has become temporarily out of stock without the item displaying as ‘out of stock', we will contact you and you may choose to either cancel the order or wait until the item is in stock again in which case your order will be placed on "Back Order" status. Certain items may not be readily available and we will list those as ‘on order only' which means longe waiting period may be applicable. We will use our best efforts to keep you informed on the status of these orders. www.rudyproject.co.za rely on information procided from suppliers to indicate stock levels and we can not accept responsibility for items that become out of stock after an order has been placed - any amounts paid for such orders will be refunded in full without deduction.

 

DISCLAIMER OF WARRANTIES

All content of this web site is provided 'as is' and 'as available' and www.rudyproject.co.za makes no representation or Warranties, express or implied, including but not limited to warranties, as to the correctness or suitability of content. The web site owner, employees, suppliers, ISPs, partners, affiliates and agents, shall not be liable for any damage, loss or liability, howsoever arising, incurred by users or any other persons and resulting from the use or inability to use this web site.


The web site owner disclaims all responsibility or liability for any damages, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of this site in any manner. The web site owner has no control over third party content and features which can be accessed through the use of this web site and does not examine or edit such content and features or act as an agent for third parties accessible through this web site. As such and to the fullest possible extent permissible under law the web site owner disclaims any liability whatsoever for any loss or damage arising from third party content or access.

 

COPYRIGHT

Content on www.rudyproject.co.za website may not be copied without written consent from www.rudyproject.com

 

 

www.rudyproject.co.za

116B Glen Avenue

Willow Glen

Pretoria

Tel: 012 751 4130

info@asgsport.co.za